Support

RadarPal has no account and no sign-in, so there is nothing to reset and nothing to recover. Most questions are answered here.

Alerts stop when the screen locks

RadarPal needs location access set to Always (iPhone) or Allow all the time (Android). On Android, also allow it to run without battery restrictions; some phone makers stop background apps anyway, and the Background health section in Settings shows what still needs to be allowed. On iPhone, Low Power Mode can delay alerts.

I don't hear a camera I know is there

Alerts come from map data, which can lag behind new or moved cameras, and mobile cameras are not included. Some countries do not allow camera alerts at all, and in France they are shown as danger zones. Check that the alert type is switched on in Settings. Without a signal, only areas you have driven through recently are available.

Truck and RV limits

Enter your vehicle's height, width, length and weight in Settings. You only hear a limit when your vehicle is over it.

Restoring a purchase

Open the RadarPal Pro screen and tap Restore. On a new phone, sign in with the same Apple ID or Google account you bought with first.

Cancelling a subscription

Subscriptions are managed by the store, not by the app. On iPhone: Settings, your name, Subscriptions. On Android: Google Play, Payments & subscriptions. Cancel at least 24 hours before the renewal date to avoid being charged.

Still stuck

In the app, go to Settings and tap Send logs to support, or write to hbh@tekbh.com and a person will answer.